Quality Management

Total Quality Management: Key Concepts and Case Studies provides the full range of management principles and practices that govern the quality function. The module covers the fundamentals and background needed, as well as industry case studies and comprehensive topic coverage, making it an invaluable reference to both the novice and the more experienced individual. Aspects of quality control that are widely utilized in practice are combined with those that are commonly referred to on University courses, and the latest developments in quality concepts are also presented. This module is an ideal quick reference for any manager, designer, engineer, or researcher interested in quality. The changing environment in which the companies are finding themselves can be characterized as follows:

• Change in values and structures in society
• Increasing technological progress
• Increasing demands on products and services
• Changing market structure from domestic to global
• Improving communications and transport technologies

Today, the world is becoming a borderless state and we see products de-signed in one continent, manufactured in another, and sold in yet another continent. So, the challenge for organizations is how to survive in this ever-changing scenario. Organizations have to move from product quality to process quality and then move to the next step on the ladder to innovative quality - finally building an innovative organization. This means every organization strives to bring zero defect, supported by excellent process control and innovative product and manufacturing scenarios. In aerospace business quality management is especial essential, as it is applied on company and project level in various models. Human lives may depend on the correct implementation of quality management.